Patient/parent/legal Guardian Guide to Getting the Most Out of Your Teletherapy Session
Published: July 22, 2025
Last updated: August 14, 2025
Patient/parent/legal guardian guide to getting the most out of your Teletherapy session
1. How can we make sure our internet works well for the session?
Use a strong Wi-Fi signal or plug your device directly into the internet with an Ethernet cable. Restart your router and device before the session and try to limit streaming or gaming on other devices at the same time.
Use a strong Wi-Fi signal or plug your device directly into the internet with an Ethernet cable. Restart your router and device before the session and try to limit streaming or gaming on other devices at the same time.
2. What device should we use?
A computer, laptop or tablet with a webcam works best. Mobile phones will work; however they may have smaller screens and/or weaker connections.
A computer, laptop or tablet with a webcam works best. Mobile phones will work; however they may have smaller screens and/or weaker connections.
3. What browser works best?
Google Chrome is the most reliable. If you run into problems, try a different browser or restart your device.
Google Chrome is the most reliable. If you run into problems, try a different browser or restart your device.
4. What should we do before the session starts?
- Sit close to the Wi-Fi router
- Fully charge your device or plug it in
- Choose a quiet, well-lit space
- Close other apps or browser tabs
- Ensure that you have selected the correct teletherapy link. Check the therapist's name and date of the session.
5. What if video or sound isn’t working?
- Refresh the browser
- Exit and rejoin the session
- Make sure the camera and microphone aren’t blocked or muted
- Try another device if needed
Kim Luster