Ambiki Release Note: Teletherapy Insights, Aging Report Stability & Facility Invoicing Options
Stay up to date on new features and improvements to Ambiki - Ambiki release notes is where the Ambitious Idea Labs team publicly communicates new functionality added to Ambiki so that our users can stay on top of everything that is new.
Samuel Okoth 5 days ago
Date: 12/09/2025
Summary by Persona (Grouped by Role)
π©ββοΈ Clinicians / Therapists
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Teletherapy Session Details & Call Stats: You can now see detailed network quality and performance metrics for your own teletherapy sessions.
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POC Flexibility for Facility-Only Patients: For patients billed only via facility invoicing (if your org enables it), you can create visit notes without requiring a POC, even if your org generally requires one.
π§βπΌ Admins
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Org-Wide Teletherapy Insights: With the right permission, you can view teletherapy session details and stats across your organization.
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Aging Report Export Fix: Export to Excel now works reliably from the Aging Report dashboard.
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External Evaluation Upload Fix: Admins can upload external evaluations again without credential errors.
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Payment Method Form Fixes: Required fields are visible (not hidden under Advanced), and facility payment methods now show a helpful alert if no service location is set.
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Facility-Invoicing-Only POC Option: New EMR setting to skip POC requirement for patients with only facility invoicing payment methods.
π³ Billers / Guardians
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Billers: Benefit from cleaner Aging Report exports and fewer payment-method configuration errors.
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Guardians/Patients: No direct change, but teletherapy reliability and billing workflows are strengthened behind the scenes.
π New Feature: Teletherapy Session Details & Call Statistics
π₯ Audience: Therapists, Admins
Β π οΈ Steps to Access: Therapists require no permission to view session details for their sessions, but organization admins require viewTeletherapySessionDetails to view session details for their entire organization.
Β π’ What's new?: Organization admins can now be granted access to view all teletherapy session details and call statistics for their organization. A therapist can also now see all their session details. This includes network quality metrics, connection stats, and session performance data.
Β π οΈ Steps to Access: Therapists require no permission to view session details for their sessions, but organization admins require viewTeletherapySessionDetails to view session details for their entire organization.
Β π’ What's new?: Organization admins can now be granted access to view all teletherapy session details and call statistics for their organization. A therapist can also now see all their session details. This includes network quality metrics, connection stats, and session performance data.
π οΈ Fix: Aging Report Excel Export
π₯ Audience: Admins
Β β Issue: Exporting the Aging Report dashboard to Excel could fail with an error.
Β β Action Steps: You can now export the Aging Report dashboard to Excel as expected. If you previously ran into this issue, please try the export again.
Β β Issue: Exporting the Aging Report dashboard to Excel could fail with an error.
Β β Action Steps: You can now export the Aging Report dashboard to Excel as expected. If you previously ran into this issue, please try the export again.
π οΈ Fix: External Evaluation Upload Credentials Error
π₯ Audience: Admins
Β β Issue: Admins who tried to upload an external evaluation received an error saying they didnβt have credentials.
Β β Action Steps: Admin users can now upload external evaluations again.
Β β Issue: Admins who tried to upload an external evaluation received an error saying they didnβt have credentials.
Β β Action Steps: Admin users can now upload external evaluations again.
π οΈ Fix: Payment Method Required Fields & Facility Payment Alerts
π₯ Audience: Admins
Β β Issue: Some required payment method fields were tucked under Advanced, which could block saving. Also, adding a facility payment method for patients without a facility could show an empty dropdown with an unhelpful message.
Β β Action Steps: No action needed. Required fields have been moved out of the Advanced menu, and if assigning a patient a facility payment method, you'll receive a helpful alert if that patient has not been assigned to a 'Service location' yet.
Β β Issue: Some required payment method fields were tucked under Advanced, which could block saving. Also, adding a facility payment method for patients without a facility could show an empty dropdown with an unhelpful message.
Β β Action Steps: No action needed. Required fields have been moved out of the Advanced menu, and if assigning a patient a facility payment method, you'll receive a helpful alert if that patient has not been assigned to a 'Service location' yet.
π New Feature: Optional POC Requirement for Facility-Invoicing-Only Patients
π₯ Audience: Admins
Β π οΈ Steps to Access: Edit organization -> EMR Settings -> Facility invoicing -> Do not require plan of care (POC) for facility-invoicing-only patients
Β π’ What's new?: With this option enabled, if a patient has only one Facility invoicing payment method and this box is checked, a POC is not required to create a visit note, even if your organization has βAn active, signed plan of care (POC) must exist for a patient before starting a visit noteβ enabled.
Thank you for choosing Ambiki.
Β π οΈ Steps to Access: Edit organization -> EMR Settings -> Facility invoicing -> Do not require plan of care (POC) for facility-invoicing-only patients
Β π’ What's new?: With this option enabled, if a patient has only one Facility invoicing payment method and this box is checked, a POC is not required to create a visit note, even if your organization has βAn active, signed plan of care (POC) must exist for a patient before starting a visit noteβ enabled.
Thank you for choosing Ambiki.