How do I manage my subscription plans, add-ons, and user seats?

What subscription payment types does Ambiki have?

• Automatic Monthly Payment (Stripe)
  • Payment method on file is charged each month through Stripe.
  • Billing period start date is the day the subscription is created
  • Monthly charge occurs on that same date each month
  • Upgrading plans and/or adding seats take effect immediately and are charged a prorated amount for the remainder of the current billing period
  • Downgrading plans and/or removing seats takes effect immediately and your monthly charge is prorated based on what was used during the billing period

• Pay by Invoice
  • Available for large organizations. (contact Ambiki sales or support)
  • Invoice is sent monthly and paid via check or ACH
  • Billing period start date can be any day of the month and becomes the monthly due date
  • Upgrading plans and/or adding seats takes effect immediately and is billed at the full monthly rate for that billing period
  • Downgrading plans and/or removing seats takes effect at the start of the next billing cycle
  • If a user does not sign into Ambiki during the billing period, the organization is not charged for that user’s subscription plan

How do I add, upgrade or change subscription plans, add-ons & user seats?

If you use Automatic Monthly Payment (Stripe) 

Step 1: Open the Subscription page
At the top left corner of Ambiki, click on the Organization menu dropdown, then click Subscription.

Step 2: Manage user plans and add-ons
On the Subscription page, click Manage user plans & add-ons to view your current plans, seats, and add-ons.

Step 3: Add or remove seats
On the right-hand side, click Add / remove seats.

Step 4: Update seats
Increase the number of Professional plan seats and add any add-ons you need, then click Update seats.

Step 5: Assign the Professional plan
In the Manage user plans & add-on section use the dropdown next to your name to change your plan to Professional. Assign plans to other users as needed.

If you use Pay by Invoice 

Step 1: Open the Subscription page
At the top left corner of Ambiki, click on the Organization menu dropdown, then click Subscription.

Step 2: Manage user plans and add-ons
On the Subscription page, click Manage user plans & add-ons to view your current plans, seats, and add-ons.

Step 3: Manage user subscription
On the right-hand side, click Manage subscription.

Step 4: Update user plans & add-ons
Under Subscription Plan, use the dropdown and select Professional plan and add any add-ons you need, then click Update subscription

Confirm your upgrade
Once the Professional plan is assigned, billing and administrative features should be available right away. If teletherapy add-on is enabled, teletherapy tools will also be available.

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