Ambiki Release Note: Tenalog Long Sessions No Longer Time Out
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Samuel Okoth 6 days ago
Date: 09/16/2025
Summary by Persona (Grouped by Role)
👩⚕️ Clinicians / Therapists
- Tenalog recordings of 30 or 60 minutes now remain active even if you’re away from the keyboard—no more lost sessions.
🧑💼 Admins
- Reduced support requests related to interrupted Tenalog recordings; no configuration changes required.
💳 Billers / Guardians
- No direct impact.
🛠️ Fix
👥 Audience: Therapists
❗ Issue: Therapists recording longer Tenalog sessions (30 or 60 minutes) away from their keyboard were experiencing unexpected time-outs, which caused recordings to be lost.
✅ Action Steps: No action is needed. We’ve updated the system to prevent Tenalog from timing out during extended recording sessions. Your session recordings will now remain active until you end them, even if you are not actively at your keyboard.
Thank you for choosing Ambiki.
❗ Issue: Therapists recording longer Tenalog sessions (30 or 60 minutes) away from their keyboard were experiencing unexpected time-outs, which caused recordings to be lost.
✅ Action Steps: No action is needed. We’ve updated the system to prevent Tenalog from timing out during extended recording sessions. Your session recordings will now remain active until you end them, even if you are not actively at your keyboard.
Thank you for choosing Ambiki.