Ambiki open positions

Job Description

Reporting to the Founder & Chief Technology Officer (CTO), the President & Chief Commercial Officer (CCO) is responsible for defining, driving, and executing on Ambiki’s business strategy related to customer acquisition, onboarding and long-term success. This includes determining and executing, based on the business strategy, the best go-to-market plans as well as to deliver first-class customer service and support. The President & CCO will have full customer life-cycle responsibilities and will include lead generation, sales, implementation and contract renewals. Key performance metrics for this role include:

• Driving new logo pipeline
• New logo acquisition/bookings
• Order-to-cash/client onboarding
• Customer success, renewals and expansions

The President & CCO will hire, develop and lead a coordinated, efficient, and high performing sales, marketing and client services organization that builds strong customer loyalty. This position will have responsibility for developing Ambiki’s go-to-market strategy but also working closely with the team on creating and driving tactical execution.

Key Responsibilities

• Work closely with Founder/CTO as a true business partner to build Ambiki into a highly successful business.
• Drive new client wins through the development and implementation of the company’s Sales Playbook.
• Set and implement Marketing Strategies that drive new pipeline opportunities.
• Set and implement Client Services/Implementation playbook and goals that deliver delighted customers.
• Define the key roles, hire and manage the Sales, Marketing and Client Services organizations.
• Design, implement, and manage sales forecasting, planning, and budgeting processes.
• Ensure planning, forecasting, and budgeting efforts are appropriately integrated with other planning processes within the organization.
• Design and implement an optimal go-to-market model based on market dynamics and business strategy, including sales roles, coverage models, and/or team configurations to maximize productivity.
• Provide strategic recommendations for effectively launching new products and services that deliver maximum value for Ambiki’s customers.
• Define optimal performance measurements and performance management programs required to ensure success as defined by increased revenue growth, increased market share, and strong margins.

About you / Experience

• Must have experience building and scaling sales, marketing and customer success teams in a SaaS business that has scaled from <$1M to >$10M in ARR.
• Must have built sales and customer success playbooks, designed sales, marketing and customer success processes as well as KPIs for all three functions.
• Extensive experience with Healthcare IT required, with Speech Therapy experience preferred.
• Ambulatory/ Provider Experience preferred.
• Bias towards action.
• Strong leadership skills required to manage and attract top performers.
• Must currently be a qualified ‘Commercial Leader’ with a track record of success delivering annual revenue targets.
• Data proficient and driven; the ideal candidate will have a hands-on approach to team management and will ground their decision making in data / information.
• Must love being in the field with the team and willing to lead from the front while also managing an effective team at scale
• Will be able to identify challenges, develop initiatives and progress these in partnership with key internal stakeholders.

What you want for your next career move

• Lead a High-Impact, Mission-Driven Organization – You want to shape the future of therapy practice management by driving innovation that directly improves the lives of speech, occupational, and physical therapists and their patients.
• Scale a SaaS Company with a Unique Market Position – You’re excited about leading a company that goes beyond traditional EMRs, delivering Practice Management as a Service (PMaaS) to transform the way therapy practices operate.
• Balance Strategy and Execution – You thrive at both high-level strategic thinking and rolling up your sleeves to execute, ensuring Ambiki continues its rapid growth while maintaining its customer-centric approach.
• Innovate in a Complex and Underserved Market – You’re drawn to industries where technology and expert support can solve deeply ingrained operational inefficiencies, and you want to be at the forefront of that change.
• Build and Lead a High-Performance Team – You enjoy working with talented, mission-driven professionals and fostering a culture of ownership, collaboration, and continuous improvement.
• Drive Revenue Growth and Market Expansion – You’re motivated by the challenge of increasing market penetration, refining pricing strategies, and identifying new opportunities to accelerate Ambiki’s growth.
• Develop and Strengthen Strategic Partnerships – You see the value in forming relationships with key industry players, payers, and therapy networks to expand Ambiki’s reach and impact.
• Own the P&L and Make Data-Driven Decisions – You have a strong financial acumen and enjoy leveraging data insights to optimize performance, drive efficiency, and scale sustainably.
• Champion Customer Success and Retention – You believe that great products + great support = customer loyalty, and you want to ensure that every practice using Ambiki experiences a 10/10 journey.
• Be Part of a Company That’s “Weirding the Normal” – You’re excited by Ambiki’s approach of disrupting the status quo, blending cutting-edge software with expert human support to create a truly differentiated solution.

Location

Nashville, TN preferred. Eastern or Central Time Zone required. Significant domestic travel may be required.

Benefits

Competitive salary, discretionary cash bonus, potential access to equity or stock options/equity-like upside, comprehensive medical/ dental/ vision benefits, 401(k) plan with 4% company match.

• Health Benefits effective Day 1
  • Medical- Access to a broad range of medical plans including HDHPs, PPOs, and HMOs with United Healthcare
  • Dental- TriNet works with multiple dental carriers to offer high and low PPO plans
  • Vision- 2 carrier options- Aetna or VSP to meet your needs
  • Basic Life Insurance, Short-Term and Long-Term Disability Coverage
  • Access to employee paid HSA, FSA, Supplemental Life Insurance, and Supplemental AD&D
  • Voluntary Insurance Plans through Metlife and Aflac
• 401K Plan through Empower: Total matching of 4% (100% of 3% deferred; 50% of the next 2% deferred)
• Health and Wellness
  • Employee Assistance Program offering free counseling and referral services
  • HealthAdvocate to help with network care, billing, coverage, and claims
  • Access to telemedicine
  • TriNet MarketPlace (Discounts on hotels, food, restaurants, and more)